Complaint Process for Issues with a Coating Product, System or Service

NEOGARD continually strives to bring the best products and services to the construction industry.  As a customer, if you have an outstanding issue regarding a NEOGARD coating product, system or service, download and complete a Complaint Report and e-mail with photos to NRUA@hempel.com.  

Please provide a detailed description of the complaint and include relevant information like the date work was done, substrate type and preparation, temperature, relative humidity, whether or not it was a new coating project or a recoat, etc. If samples are being submitted, print the Complaint Report and send with samples and photos to:

Nina Ruan
2728 Empire Central
Dallas, TX 75235

We will promptly investigate the issue and you will be contacted with a resolution.